The ability to communicate, interact with different cultures, and think critically is essential in the medical field. The interactive media scenario you will use for this assignment illustrates a situation that could easily arise when working in health care. To complete this assignment:
Go to the “Allied Health Community” media link: http://lc.gcumedia.com/hlt307v/allied-health-community/allied-health-community-v1.1.html
Click “Enter” to begin.
Click on the box that says “SCENARIOS.”
Click on “View Scenario” for the “Critical Decision Making for Providers.”
Examine how the described problem might happen in your facility and the impact it could have. Work through this situation by examining all of the choices presented in the scenario.
When you get to the end of the scenarios, one scenario will have the word “Transcultural” on the top right corner. Click on “Transcultural.” Read the scenario and answer the four questions that are provided.
While APA format is not required for this assignment, solid academic writing is expected and in-text citations and references should be presented using APA documentation guidelines, which can be found in the APA Style Guide located in the Student Success Center
Scenario
When the patient speaks and understands only little English, other forms of communication to offer the relevant education to the patient includes the use of written communication. Written materials provide an opportunity to detail all the relevant information relating to the need for full assessment before being discharged. The written information would improve the understanding of the key medical information. It is also recommendable to use of trained interpreter and family member to help in communicating the information to the patient. Communicating the assessment information to the social worker would also help in informing the patient about the medical interventions.
To assess whether the patient understands the discharge instructions, conducting follow-up interviews is critical. The follow-up interviews will make it possible to know whether the patients had fully understood the discharge questions. Another way is repeating the discharge instructions to the patient to ensure that they have a full grasp of the discharge instructions (Paternotte, et al., 2015). Repeated communication of information makes it memorable and thus, it is critical. Working with the family member supporting the patient to know whether the patient understands the discharge information and instructions fully. Other approaches include adding visual information and diagrams into the discharge instructions to make it easy to understand.
The actions of the staff member will negatively impact on the patient care and patient care experience when he does not communicate to the patient effectively. Good communication about the medical intervention and discharge instructions will improve the patient care and patient care experience. The staff member should ensure that they interact with the patient closely and ensure that they understand the assessment and treatment process.
The staff member undermined the ethical values of patient education policy through delaying the discharge of the patient without proper communication (Paternotte, et al., 2016). The patient only understands little English and the staff member failed to take ethical responsibility to ensure that the patient understand the reason for the delay in discharge and the need for assessment for just a fall.
References
Paternotte, E., Scheele, F., Seeleman, C. M., Bank, L., Scherpbier, A. J., & van Dulmen, S. (2016). Intercultural doctor-patient communication in daily outpatient care: relevant communication skills. Perspectives on Medical Education, 5(5), 268-275.
Paternotte, E., van Dulmen, S., van der Lee, N., Scherpbier, A. J., & Scheele, F. (2015). Factors influencing intercultural doctor–patient communication: A realist review. Patient Education and Counseling, 98(4), 420-445.
