HTM450
INDIVIDUAL CASE STUDY

HTM450
INDIVIDUAL CASE STUDY
The company “MUNCHKINS PLAYGROUND” reached out to you to seek professional
counselling on Risk Management for their 2023 summer season.
The company stakeholders have raised concerns about the Waiver Form that has
been used for the playground customers to sign off before entering the premises
and using the structures.
After a small incident occurred in August 2022, when the validity of the Form was
contested by an angry customer, the company decided to hire you to review the
current form:
ASSUMPTION OF RISK: I AGREE THAT I AND/OR MY CHILD/WARD AM
VOLUNTARILY PARTICIPATING IN THE ACTIVITIES OFFERED BY MUNCHKINS
PLAYGROUND INCLUDING, BUT NOT LIMITED TO, THE USE OF THE
EQUIPMENT, FACILITIES AND THE PREMISES. I AM ASSUMING ON BEHALF OF
MYSELF AND/OR CHILD/WARD, ALL RISK OF PERSONAL INJURY, DEATH, OR
DISABILITY TO MYSELF AND/OR CHILD/WARD THAT MAY RESULT FROM
PARTICIPATION, OR ANY DAMAGE, LOSS, OR THEFT OF ANY PERSONAL
PROPERTY WHICH ME AND/OR CHILD/WARD MAY INCUR. I UNDERSTAND
THAT THE MUNCHKINS PLAYGROUND FACILITY HAS A VARIETY OF
REPURPOSED MATERIALS THAT MAY HAVE INHERENT RISKS. FURTHER, I
HAVE EXPLAINED THESE RISKS TO MY CHILD/WARD.
RELEASE OF LIABILITY: I UNDERSTAND THAT MYSELF AND/OR CHILD/WARD
WILL BE ENGAGING IN RECREATIONAL AND SPORTING ACTIVITIES WITHIN
THE MEANING OF O.R.V. 14-2212-18707 WHILE USING THE MUNCHKINS
PLAYGROUND FACILITY AND IT IS MY VOLUNTARY AND INFORMED DECISION
TO RELEASE ANY FUTURE LAWSUITS OR CLAIMS THAT THEY MAY HAVE
AGAINST THE RELEASEES. THEREFORE, I AGREE ON BEHALF OF MYSELF AND
MY CHILD/WARD AND OUR PERSONAL REPRESENTATIVE, SUCCESSORS,
HEIRS, AND ASSIGNS TO HOLD MUNCHKINS PLAYGROUND LLC AND ITS
AFFILIATES, INSTRUCTORS, OFFICERS, DIRECTORS, AGENTS, EMPLOYEES,
DESIGNERS, LICENSORS, AND MEMBERS, AS WELL AS THE PROPERTY OWNER
AND TENANTS OF THE PROPERTY AND THE DONORS, MANUFACTURERS AND
INSTALLERS OF THE EQUIPMENT COMPRISING THE MUNCHKINS
PLAYGROUND (COLLECTIVELY, THE RELEASEES) HARMLESS FROM ANY AND
ALL CLAIMS OR CAUSES OF ACTION ARISING OUT OF ME AND MY
CHILD/WARDS PARTICIPATION AT THE MUNCHKINS PLAYGROUND FACILITY.
I EXPRESSLY RELEASE AND FOREVER DISCHARGE RELEASEES FROM ANY
AND ALL LIABILITY, CLAIMS, DEMANDS OR CAUSES OF ACTION WHATSOEVER
ARISING OUT OF ANY DAMAGE, LOSS, PERSONAL INJURY, OR DEATH TO ME
OR MY CHILD/WARD, WHILE PARTICIPATING IN ANY OF THE ACTIVITIES
OFFERED AT THE MUNCHKINS PLAYGROUND FACILITY. THIS RELEASE IS
VALID AND EFFECTIVE WHETHER THE DAMAGE, LOSS, OR DEATH IS A RESULT
OF ANY ACT OR OMISSION ON THE PART OF ANY RELEASEES OR FROM ANY
OTHER CAUSE. THIS WAIVER AND RELEASE OF LIABILITY INCLUDES, WITHOUT
LIMITATION, INJURIES, OR ACCIDENTS, WHICH MAY OCCUR AS A RESULT OF
THE: (A) USE OR MISUSE OF THE FACILITY IN ANY WAY BY ANYONE, (B) USE OF
ANY EQUIPMENT THAT MALFUNCTIONS OR BREAKS, (C) IMPROPER
MAINTENANCE OF THE FACILITY, GROUNDS, OR ANY EQUIPMENT, (D)
INSTRUCTION OR SUPERVISION, OR (E) SLIPPING, TRIPPING AND /OR FALLING
WHILE IN THE FACILITY OR ON THE SURROUNDING PREMISES. THIS RELEASE
OF LIABILITY ALSO EXPRESSLY INCLUDES A RELEASE FOR ANY AND ALL
CLAIMS ARISING OUT OF OR UNDER THE ONTARIO PREMISES LIABILITY ACT
(O.C.R.S 123-3321-1145).
I ACKNOWLEDGE THAT I HAVE CAREFULLY READ THIS WAIVER AND RELEASE
AND FULLY UNDERSTAND THAT IT IS A RELEASE OF ALL LIABILITY AND A
WAIVER OF ANY RIGHT THAT I MAY HAVE ON BE HALF OF MYSELF AND OR MY
CHILD/WARD TO BRING A LEGAL ACTION OR ASSERT A CLAIM FOR INJURY OR
LOSS OF ANY KIND AGAINST MUNCHKINS PLAYGROUND LLC. SHOULD ANY
CLAIM BE MADE, I UNDERSTAND AND AGREE THAT I WILL BE RESPONSIBLE
FOR ALL ATTORNEYS’ FEES AND DEFENSE COSTS INCURRED BY MUNCHKINS
PLAYGROUND LLC IN CONNECTION WITH OR IN THE DEFENSE OF THAT
CLAIM.
THIS RELEASE AND PARENTAL/GUARDIAN WAIVER IS MADE IN ACCORDANCE
WITH O.R.S. 143-242-1047. I HAVE READ THE ABOVE, CONSIDERED ITS
EFFECTS, UNDERSTAND ITS CONTENT, AND AGREE, ON BEHALF OF MYSELF
AND MY CHILD/WARD, TO THE TERMS AS STATED ABOVE. THIS AGREEMENT
SPECIFICALLY CONTAINS AN INDEMNITY AGREEMENT WHEREBY I AGREE TO
REIMBURSE THE RELEASEES AGAINST ANY DAMAGES (INCLUDING
ATTORNEYS FEES AND COSTS) INCURRED AS A RESULT OF ANY LAWSUIT,
CLAIM, OR ACTION BROUGHT BY MYSELF, MY CHILD/ WARD, OR ANY OTHER
PARTY, RELATED IN ANY WAY TO ME OR MY CHILDS/WARDS USE OF THE
MUNCHKINS PLAYGROUND FACILITY. I FURTHER UNDERSTAND THAT NO
PERSON HAS PERMISSION TO USE THE MUNCHKINS PLAYGROUND FACILITY
WITHOUT AN EFFECTIVE AND VALIDLY SIGNED RELEASE AND PARENTAL/
GUARDIAN WAIVER OF LIABILITY.
I UNDERSTAND THAT I AM VOLUNTARILY GIVING UP ME AND OR MY
CHILDS/WARDS THE RIGHT TO BRING A LAWSUIT OR CLAIM AGAINST THE
ABOVE-MENTIONED RELEASEES. I FURTHER UNDERSTAND AND ACCEPT THE
ABOVE RISKS RELATED TO THESE ACTIVITIES.
To facilitate your task, the company provides you with the following additional
information:
a) All the Playground structures are licensed for the use of kids age 4 to age 14.
b) The playground premises have a capacity limit of 100 people.
c) During the summer months, the capacity limit is often reached in the weekend.
d) Long line-ups of parents are expected throughout July and August
e) The Waiver Form is presented to parents (or accompanying adults) written on a
tablet screen, at the cashier, before paying the admission fee.
f) Parents (or accompanying adults) are required to read the waiver by scrolling down
the screen and sign at the bottom with a digital pen attached to the tablet.
***
Based on all the information provided above and after reading the Waiver Form,
create a brief report that will include:
1) A brief introduction about the importance of a fail-safe Waiver Form for a
business in the Hospitality industry. (up to 4 marks)
2) An overall evaluation of the Waiver Form such as language used, format
adopted etc.. (up to 6 marks)
3) Risks associated (if any) with the use of this Form considering the
circumstances provided by the company in the points a) to f). (up to 7 marks)
Professional format of your report (Format, Grammar, Spelling, Punctuation,
Tone, APA) (up to 3 marks)