EHR Implementation Training Plan
Having budgeted and selected the appropriate HER system for your facility, the next crucial step is the implementation process. Effective training remains central in the implementation process. The value of EHR to healthcare solely depends on the user’s ability to utilize new technology in daily operations. For a successful EHR implementation, training must be conducted in a manner that addresses the unique needs of each organization, including goals, competency levels of the workforce, among other factors. An organization that prioritizes user training can utilize and optimize new technology effectively.
Several approaches can ensure successful EHR training during the implementation process.
• Establish the need for Basic training.
Basic training is necessary for a facility’s workforce that employs more of the paper-based system rather than computer-based-technology. There are tons of computer skills tests available on the internet that should help you gauge the competencies of your employees. Basic computer training makes the implementation of the EHR and training process easier for users.
• Super Users Training
This technique involves identifying several individuals within your staff, who are more competent in the tech filed. Next step is to train them thoroughly regarding the EHR to create a group of “super users.” This group of super-users will help to train other staff members and clinicians internally and monitor their learning progress much closer. They will also be the to-go people when other members need help through and after the training process.
• Role-Based Training
This approach focuses on training each healthcare workforce only in the area they will be using. One common mistake often made is assuming that all the employees need to learn all the areas and features of the EHR. This creates a burden on the entire workforce and slows down the implementation process. The only people who should learn all EHR features are the “super users” since they will be acting as trainers. Instead, the training programs should be tailored towards the features that each employee or a group of employees require in the daily operations.
• Post-implementation Training Sessions
The training process does not end after implementation. A new EHR system comes with different challenges, especially in the initial stages after implementation. The EHR will possibly affect and slow down the facility’s workflow. The best way to deal with this Is to train your employees using process-based training to help them understand the new workflow. Getting feedback from them will also help identify the significant challenges and address immediately.
The implementation of a new EHR comes with a dozen challenges. EHR training is not only essential in the implementation process, but also plays a key role in minimizing setbacks and enhancing employee turnover. EHR training also ensures a smooth and successful transition from paper to an electric system. Without adequate training, even the most sophisticated EHR technology is meaningless.
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